Terms of service
Morleys Terms and Conditions
Revised Version: December 2025
Terms of service
Morleys is a trading brand of Morleys (Bicester) Ltd.
PAYMENT TERMS
All public sector organisations receive an immediate credit account with payment terms of 30 days from delivery.
All other organisations may apply for a credit account (subject to relevant checks and satisfactory trade references).
Payments terms are strictly 30 days from the date of invoice, unless special arrangements have been made as stated on the invoice or via separate signed contract.
The Company reserve the right to apply a charge of 8% per annum, above the Bank of England Base Rate to any overdue payments. In the event of non-payment, the fees from the Company’s Collection Agency, of 17.5% will be added to the original invoice amount. All goods remain the property of Morleys until full payment is received. We reserve the right to gain access to your property to remove our goods should payment not be made in full.
ORDER ACKNOWLEDGEMENT
An order acknowledgement is sent by email. Please check that all details are correct and contact us immediately if there are any discrepancies, otherwise you will be deemed to have accepted the order details as shown.
LEAD TIMES
All delivery lead times are estimated.
In the unlikely event of any of your items exceeding the estimated delivery lead-time, we shall notify you and recommend a suitable alternative or provide an updated delivery time for the original item. If no suitable product is available, or your order is expected to exceed more than 6 weeks past the estimated lead-time provided to you at point of order, you will receive a credit to your account.
Peak Periods - as a long-established supplier to the education market, we recognize that demand for our products is at its peak during the school holidays. During the summer peak trading period (June to September) lead times may be extended, we strongly advise you to order early to avoid delays. You will be advised of any extended lead times upon receipt of your order. Do not dispose of your old furniture until your new furniture has been delivered.
ORDER CANCELLATION OR AMENDMENTS
All order amendments or cancellations must have our written consent and will be on terms that indemnify Morleys against any loss.
Made-to-order items and bespoke items CANNOT be cancelled or amended once we are in receipt of your order.
DELIVERY TERMS
As standard we offer ground floor, pavement level deliveries only.
Bespoke delivery and installation services are available – subject to separate quotation.
Where your order includes a mix of items on different lead-times, we shall typically deliver based on the product with the longest lead time.
We may part deliver your order.
Where you have requested an unsupervised delivery, we shall accept no responsibility for loss or damage howsoever caused.
We reserve the right to charge for failed deliveries. If your establishment is not open during holiday periods or has specific delivery instructions, please state when ordering. Unless notified we shall assume delivery is possible between 8.30am and 3.30pm.
Where a delivery is refused without reason we reserve the right to make a carriage charge of £49.95 + VAT plus 10% handling charge or £15, whichever is the greater.
Any time or date provided is an estimate only and Morleys will not accept responsibility for any loss or damage incurred due to delivery delays.
NOTICE OF DAMAGE, LOSS, NON-RECEIPT
All goods must be checked and signed for on receipt of delivery.
We shall not accept claims for missing, faulty or damaged goods, if the delivery note is signed “un-checked”. Failure to adhere to this will result in Morleys taking no responsibility for charges being incurred for replacements.
If upon receipt, your goods are damaged, incomplete, or incorrect, notification must be made in writing within 48 hours of delivery. Claims outside this period will not be accepted. Goods should not be returned without prior authorisation, and you must quote your order number in all correspondence.
DEFECTIVE GOODS/LIMITATION OF LIABILITY
The Buyer agrees that the Seller’s total liability for defective Goods, as set out in these Conditions, is reasonable. In agreeing this limit, both parties have taken into account the Goods’ source, specification, nature, intended use, contract price, and the resources available to each party, including servicing facilities and insurance cover.
RETURNS POLICY
All our items are made-to-order or bespoke and can only be returned if they are faulty, not for any other reason.
Where an item is faulty or damaged, we reserve the right to repair or replace. If this is not possible, a credit will be issued. Morleys product guarantee relates to the quality, durability and relative fitness for purpose during the first 12 months from delivery.
Any goods will be assessed by our team before repair/replace or return and credit is agreed. If we find no fault with the item, then no credit will be issued and in this instance we reserve the right to charge a handling fee of 35% of the value, plus a carriage charge of £49.95 + VAT.
PRODUCT CLASSIFICATION
All the products shown on our website are either ‘made-to-order’ or ‘bespoke’ or ‘clearance stock.’
Made-to-order and bespoke items may be delivered direct from the manufacturer or via our third party courier provision and are subject to an estimated lead time.
Lead times will vary dependent upon your fabric choice and specification. Approximate lead times are denoted by the lorry logo underneath each product description. However, if the lead time is critical, please contact our sales team for confirmation.
COLOUR REPRODUCTION
Every reasonable care has been taken to ensure that the colour reproductions are accurate; however, due to monitor limitations, there may be slight colour variations.
FABRIC CHOICE
We strongly advise you to request a free fabric sample BEFORE placing your order. As all upholstered products are made-to-order, please ensure that your fabric choice is correct at point of order, as this cannot be changed under any circumstances. Once we have received your order, your choice is deemed to be accepted and cannot be cancelled. All our fabrics are at least “Medium Hazard to Ignition level 5” but please speak to our sales team if you have specific requirements so we can assist you with selecting the most suitable fabric type for your product and environment.
PRODUCT SAMPLE SERVICE
Samples are available for most products. Please contact our sales team to discuss your requirements. A charge will be made for delivery of samples and supplied on a “sale-or-return” basis subject to quantities, delivery location and product required.
PRODUCT VARIATIONS
All our products are constantly monitored for quality and safety. As a result, products may be resourced to maintain the highest standards or economical advantage for our clients. We reserve the right to amend the specification of any product.
If the specification featured is critical, please contact us for assistance.
PRICING
All prices are £ sterling and exclude VAT. We reserve the right to amend the prices of any product or offer without prior notification. Due to the current economic climate, if there are excessive raw material cost increases, including fuel, or exchange rate fluctuations beyond our control, we reserve the right to amend prices, including delivery charges.
You will be advised of any increase before your order is accepted.
Unless stated, all prices quoted do not include assembly, installation, delivery, or VAT. All prices are subject to VAT at the prevailing rate at time of despatch.
ADDITIONAL SERVICES
We provide a range of special delivery and installation options to suit your needs. Should you have a particular requirement, please contact our sales team for consultation, availability and pricing.
GUARANTEE
The Seller hereby guarantees to the Buyer that:
The Seller shall free of charge either repair or, at its own expense, replace defective Goods where the defects appear under the proper use within 12 (twelve) months from delivery or such other period or periods as may be agreed in writing between the Seller and the Buyer whichever is the first to expire PROVIDED THAT:
· notice in writing of the defects identified shall be given to the Seller upon their appearance; and
· such defects shall be found to the Seller's reasonable satisfaction to have arisen solely from the Seller's faulty design, workmanship or materials.
For the avoidance of doubt, defects will not be regarded as having arisen solely from the Seller's faulty design, workmanship or materials in any of the following circumstances:
· where such defects arise from any drawing, design or specification supplied by the Buyer; or
· where such defects arise from fair wear and tear, wilful damage, negligence, not following cleaning instructions, use of inappropriate cleaning products, abnormal working conditions, failure to follow the Seller's instructions, misuse or alteration or repair of the Goods without the Seller's approval.
Any repaired or replaced Goods shall be redelivered by the Seller free of charge to the original point of delivery but otherwise in accordance with and subject to these Conditions.
Alternatively, the Seller shall be entitled at its absolute discretion to refund the price of the defective Goods in the event that such price shall already have been paid by the Buyer to the Seller or if such price has not been paid to relieve the Buyer of all obligation to pay the sum by the issue of a credit note in favour of the Buyer in the amount of such price.
The Buyer agrees to insure itself against loss and damage arising in the circumstances identified above.
The Seller will use its reasonable endeavours to pass on to the Buyer the benefit (to the extent that it exceeds such entitlement) of any warranty given to the Seller by such third party supplier and will (on request) supply to the Buyer details of the terms and conditions of such warranty and copies of any relevant product information sheets, technical data sheets or product leaflets issued by such third party supplier.
The Seller’s liability under this Condition is exclusive and replaces all other liability to the Buyer, whether in contract, tort, or otherwise, for any defects in the Goods or for any loss or damage arising from or caused by the Goods. All other terms, conditions, warranties, representations, or statements relating to the Goods - whether express or implied, statutory, at common law, or otherwise are excluded. In particular, and without limitation, the Seller gives no warranties as to the Goods’ fitness for purpose, performance, use, nature, or merchantable quality.
In no circumstances shall the Seller be liable, whether in contract, tort (including negligence or breach of statutory duty), or otherwise, for any loss of profit, business, contracts, revenue, anticipated savings, or for any special, indirect, or consequential loss or damage of any kind.
The Seller’s total liability to the Buyer, whether in contract, tort (including negligence or breach of statutory duty), or otherwise, shall be limited to the price of the Goods stated in the Contract.
To the extent that sections 6 and/or 7(3) of the Unfair Contract Terms Act 1977 apply to the Contract, nothing in these Conditions shall exclude or limit the Seller’s liability for breach of the implied warranties of title and quiet possession under section 12(3) of the Sale of Goods Act 1979 or section 2(3) of the Supply of Goods and Services Act 1982, as applicable.
To the extent that section 2(1) of the Unfair Contract Terms Act 1977 applies to the Contract, nothing in these Conditions shall exclude or limit the Seller’s liability for death or personal injury caused by the negligence of the Seller or its employees, servants, or agents.
WHERE THE GOODS ARE SOLD UNDER A CONSUMER (NON-BUSINESS) SALE (AS DEFINED BY THE SALE OF GOODS ACT 1979) THE STATUTORY RIGHTS OF THE BUYER ARE NOT AFFECTED BY THESE CONDITIONS.
FORCE MAJEURE
The Seller shall not be under any liability for any failure to perform any of its obligations under the Order due to Force Majeure. Following notification by the Seller to the Purchaser of such cause, the Seller shall be allowed a reasonable extension of time for the performance of its obligations. For the purpose of this Condition, Force Majeure means:
Act of God, explosion, flood, tempest, fire or accident, war or threat of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations, bye-laws, prohibitions or measure of any kind on the part of any governmental parliamentary or local authority:
import or export regulations or embargoes:
strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of the Seller or of a third party); difficulties In obtaining raw materials, labour, fuel, parts or machinery; power failure or breakdown in machinery.