We have put together this list of Frequently Asked Questions which cover a wide range of topics which we hope will answer any questions you have. If you can't find the answers you are looking for or need further help please contact us and we will be happy to help you.
- How Much Is Delivery?
- Where Do You Deliver?
- Who Will Deliver My Order?
- What Is Your Delivery Process?
- I Have Missing/Damaged Items On My Order What Should I Do?
- How Do I Track My Order?
- I Have Delivery Restrictions How Will This Effect My Order?
- Does My Order Need To Be Signed For?
- What is your Returns policy for internet purchases?
- How do I return an item to you?
- I returned my order, how long will my refund take?
- Do I have to pay for returns?
- What Is Your Price Match Promise?
- What does your Price Match Promise cover?
- How Do I Make A Claim Under Your Price Match Promise?
- What Is ISO 9001?
- What Is FIRA?
- What Is BESA?
- Are Products Flat Pack Or Assembled?
- What Is Your Warranty Period?
- Do You Supply Spare Parts?
- Can You Supply A Product In A Different Size/Colour?
- How Do I Find The Product I'm Looking For Online?
- I Can't Find The Product I'm Looking For?
- I Brought A Product From You A Number Of Years Ago Can You Still Get Them?
- Do I Need To Register To Place An Order?
- Can I Change My Password?
- I have Forgotten My Password What Should I Do?
- I Have Forgotten My Username What Should I Do?
- Can I Get Something Quicker Than The Quoted Lead-Time?
- Who Can Buy From Your Site?
- Can I Get A Furniture Sample?
- How Do I Get A Copy Of Your Catalogue?
- Will You Tender For My Project?
- How Do I Find Out About Your Latest Products & Offers?
- Can You Provide Me With A Quote?
- How Can I pay?
- Is your Site secure?
- Can you provide a Pro Forma invoice?
- Do You Offer Discounts For Bulk Orders?
- Do you Offer Project Management Services?
- Can I Change My Order Once It's Placed?
- Who Can Apply For A Credit Account?
- How Do I apply for a credit account?
- What Happens To My Order If My Credit Application Is Declined?
- I Already Have A Credit Account With You How Do I Place an Order Online?
How Much Is Your Delivery?
Our Delivery charges are calculated on a number of factors such as the size of order and location of delivery. In general for a furniture delivery to mainland UK we charge £29.99 and orders over £600 are delivered Free.
UK delivery of smaller resource items cost £6.95 for orders under £100 and are free for orders over £100. The cost of your delivery will be shown during checkout and before you place your order with us.
Where Do You Deliver?
We deliver to mainland UK as standard, deliveries outside of this will be quoted on a order by order basis.
If you would like a quote for delivery outside of mainland UK please contact our sales team.
Who Will Deliver My Order?
As well as our own Fleet of vehicles that cover the UK we also have partnerships with leading courier companies and depending
on what you order and where you are we might use one or more of these to deliver your order.
What Is Your Delivery Process?
If you have ordered furniture we will contact you to arrange a convenient day for delivery which will be based on the estimated lead-time for the products you have ordered. If you have ordered products on more than one lead-time then the longest
lead-time will apply to your order. If you have ordered resources products these will be dispatched within the lead-time for your chosen delivery and you will be emailed tracking information once dispatched.
I Have Missing/Damaged Items On My Order What Should I Do?
Where Possible shortages or damaged items should be highlighted to the courier and a note made on the despatch note.
You will then need to contact our customer service team so we can arrange a replacement.
How Do I Track My Order?
You can get a status update for your order or tracking information by logging into your account area and selecting Order Information.
Alternatively you can contact us and we will be happy to give you an update.
I Have Delivery Restrictions Will This Effect My Order?
During checkout you will be given the opportunity to provide us with information that will effect the delivery of your order. This might include but not limited too building closures for holidays, site access or low bridges. As standard we offer one man ground floor, pavement level deliveries only,
delivery requirements outside of this will require separate quotation by our sales team. You will also be given the option to choose a preferred delivery date which were possible we will try and accommodate.
Does My Order Need To Be Signed For?
We want ensure the goods our customers order arrive safely in the condition they were sent so
using a tracked, signed for and insured postal service ensures this happens.
What Is Your Returns Policy For Internet Orders?
You can return unused Internet purchases by emailing us within 7 days of receipt, as long as the goods are unused, un-assembled, in their original packaging and in a resalable condition. We reserve the right to charge a minimum handling fee of 25% of the value of the
goods for items returned when orders were placed in error or not wanted. This will be deducted from any refund given. Your rights under the Distance Selling Regulations and Sales Of Goods Act are unaffected by this.
How Do I Return An Item To You?
If you would like to return an item from your order please email our customer service team within seven days of receiving your order. We will advise by return email the cost of return carriage which will be deducted from your refund
(together with the original delivery charge) and a collection date on which the goods will be collected by our carrier. Please ensure the goods are ready for collection on this date in their original packaging.
I Returned My Order, How Long Will My Refund Take?
We will refund the price of the Goods (if a refund is applicable) to you less any deductions once the Goods have been examined and within 30 days of their collection
from you. Once the refund has been processed, please allow 2-5 days for your account to be credited.
Do I Have To Pay For Returns?
Yes. The cost of return carriage and the original cost of carriage will be
deducted from your refund in addition to any handling fees.
What Is Your Price Match Promise?
We are so confidant in our prices that we Promise to match any like for like product so you can be confidant in our prices too.
We offer tiered pricing and bulk discounts as well as having regular offers and promotions with amazing discounts. That's why we are so confident in our prices and why we offer our Price Match Promise.
What Does Your Price Match Promise Cover?
Products must be genuine and identical. Price must be the RRP in a current business catalogue or website, based upon the same purchase quantity and not part of any offer, promotion, special or clearance pricing (also applies to delivery charges). Proof of pricing may
be requested at time of order. The price to be matched must be inclusive of any delivery and administration charges and be available on similar credit terms. We reserve the right to amend or cancel the price match scheme without prior notice.
How Do I Make A Claim Under Your Price Match Promise?
If you would like to make a claim under our Price Match Promise simply contact a member of our sales team. We will need the name of the website you saw the lower
price on or the name of the company and a copy of their catalogue which has the lower price.
What Is ISO 9001?
ISO 9001 is part of the family of ISO 9000 quality management systems standards and is designed to help organizations ensure that they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to a product.ISO 9000 deals with the fundamentals of quality
management systems,including the eight management principles upon which the family of standards is based.ISO 9001 deals with the requirements that organizations wishing to meet the standard must fulfill. We are proude to have held our ISO 9001 acreditation since 2010.
What Is FIRA?
The Furniture Industry Research Association was first established 60 years ago by the furniture industry for the industry. FIRA International provides a wide range of independent expert services that are not only
dedicated to the global furniture supply chain, but also to furniture consumers. We are proud to be members of FIRA which helps ensure our continued efforts to supply quality furniture to our customers.
What Is BESA?
We are proud to be members of The British Educational Suppliers Association (BESA) which is the trade association for Educational Suppliers but do not supply products themselves. They promote and provide information about their member companies and are a good source of information and advice about Educational suppliers.
BESA has over 300 members which include manufacturers and distributors of equipment, materials, books, consumables, furniture, technology, ICT hardware and digital content - all to the education market.
Is Your Furniture Flat Packed Or Assembled?
The majority of our products are delivered assembled or where this is not practical due to size or weight they are assembled at the point of delivery. If you have a specific
requirement or having assembled products delivered is a contributing factor in your order process please contact our sales team to discuss you requirements.
What Is Your Guarantee Period?
All our products come with a minimum 12 month limited warranty but many products come with extended warranties of up to 25 years. Products with warranties outside of the standard 12 months will have their warranty displayed on the product information page.
Some products may have part extended warranties where the chair frame is guaranteed longer than the seat and in all cases feet are excluded from an extended warranty.
Do You Supply Spare Parts?
Yes we can supply spare parts for most of our furniture range. Contact our customer service team who will be happy to help.
Can You Supply A Product In A Different Size Or Colour?
Many of our furniture lines can be customised to your specifications. Please contact our sales team If you would like more information on our made to order lines.
How Do I Find The Product I'm Looking For?
You can use the search function to either search by product name, type or by the product code found in our catalogue. You can narrow your search by limiting it to the
category of the product you are looking for or by using the product filters in the left hand navigation.
I Can't Find The Product I'm Looking For What Should I Do?
If you can't find the product you are looking for it might have been discontinued or not yet available online. Please contact our sales team who will be able to help you and offer you an alternative if necessary.
I Brought A Product From You A Number Of Years Ago Can You Still Get Them?
If you have searched for the product online and you cannot find it you will need to contact our sales team who will be able to help you further and if necessary offer you an alternative product.
Do I Need To Register To Place An Order Online?
No, to save time you can checkout as a guest and we will set you up with an online account and send you the information by email. By setting you up with an account you
will be able to track the status of your order, download our catalogue and create quotes as well as having a faster checkout experience on your next visit.
Can I Change My Password?
You can change your password within your account area online.
I Have Forgotten My Password What Should I Do?
If you have forgotten your password simply use the password recovery link which can be found on our log in page or in the basket area of our website. We will then send an email to the registered account containing information to reset your password.
If you no longer have access to the account email address or you do not receive the email please contact our customer service team who will be happy to help.
I Have Forgotten My Username What Should I Do?
If you have forgotten your username you will need to contact customer services who will help reset your username.
Can I Get Something Quicker Than The Quoted Lead-Time?
Our lead-times are estimates based on information provided to us by our suppliers and the average time it takes for us to deliver. It might be possible to get a quicker delivery
or suggest an alternative product on a shorter lead-time. Please contact our sales team who will be happy to discuss your requirements.
Who Can Buy From Your Website?
We mainly supply directly to the Education sector, Local Authorities and supporting businesses. We will happily supply our products to members of the public with payment
made at the point of purchase but please bare in mind that all pricing on our site is displayed ex VAT.
Can I Get A Furniture Sample?
We are happy to supply samples of our furniture for your consideration before making a purchase with us.
Please contact our sales team who will be happy to discuss your requirements.
How Do I Get A Copy Of Your Catalogue?
Simply fill out the form on the home page and we will send you a copy within seven days. If you have an urgent inquiry then this website has our whole range of products as well as the
latest price and lead-time information, alternatively contact a member of our sales team who will be happy to help.
Will You Tender For My Project?
As a market leader we often get asked to tender for projects both large and small and have audited systems in place including our ISO 9001 accreditation to
we can meet the most robust tender processes. Please contact our sales team who will happily discuss your requirements.
How Do I Find Out About Your Latest Products & Offers?
We send information on our latest products and special promotions by email. If you would like to receive information on our latest
offers and Promotions you can signup to our email list at the bottom of every page on this site.
Can You Provide Me With a Quote?
We appreciate that some orders can be more complicated than others and might require products to be specially sourced or manufactured.
Our sales team will be happy to discuss your requirements and provide you with a no obligation quote.
How Can I Pay For My Order?
We except all major credit and debit cards, for orders completed wholly online we also except Paypal. If you have an account with us or would like to apply for one you can also
choose to pay on account. If you would like to pay by cheque or BACS please choose to pay by Pro Forma and you will be sent payment details.
Is Your Site Secure?
We take security seriously and we use 2048bit SSL encryption to safeguard the information you transmit to us over the internet. Our Payments are processed by SagePay one of the largest payment gateways
in the world and we are fully PCI compliant so no payment details are stored by us.
Can You Provide A Pro Forma Invoice?
We are happy to provide a Pro Forma invoice for customers wishing to pay by cheque or BACS.
Simply choose Pro Forma as a payment option at checkout.
Do You Offer Discounts For Bulk Orders?
We offer tiered pricing on selected lines as well as special promotions and offers which are backed up by our Price Match Promise. If you are placing a large bulk order and would
like us to provide you with a quote please contact our sales team who will be happy to discuss your requirements.
Do You Offer Project Management Services?
Yes we have been involved in some of the largest projects covering whole schools and colleges to single classrooms. Our experienced team will discuss your requirements in detail and offer a bespoke solution
complete with site survey and CAD drawing where necessary. Contact our projects team who will be happy to discuss your requirements.
Can I Change My Order Once It's Placed?
Depending on the lead-time for the products you have ordered this might be possible. Contact our Order team to discuss you requirements
Can I Apply For A Credit Account?
All Public sector organisations receive an immediate credit account with payment terms of 30 days from delivery. All other organisations and individuals may apply for a credit account (subject to status). All payments on account are strictly due within 30 days of
the invoice date and we reserve the right to levy interest charges on over due accounts.
How Do I Apply For A Credit Account?
During checkout simply choose Credit Account as the payment type, your application will be processed and you will be contacted by email when your order has been
What Happens To My Order If My Credit Application Is Declined?
If your application is declined you will be given the opportunity to pay for your order with another means of payment or cancel your order without penalty.
I Already Have A Credit Account With You How Do I Place An Order Online?
During checkout simply choose Credit Account as the payment type and add your account number when prompted. If you can't remember your account number don't worry our accounts team will be able to find your information. If your order exceeds
your credit limit or there is a problem with your order our accounts team will contact you to help resolve the issue.